Talk to a person.

Send us a message

One form for everything: a question about a donation, a refund request, a privacy or data request, a complaint, or a charity that would like to be listed. We acknowledge messages within 2 business days.

If it is about a specific donation, include the record number from your receipt and the email address you signed in with. That lets us answer in one reply instead of three.

Or write to us directly

donations@giftdrop.app

The form above reaches the same mailbox. We publish the address plainly so you can write from your own mail program if you would rather not use a form, or if you need to attach something.

Who you are writing to

GiftDrop is a registered business name of
Global Outsource Solutions Pty Ltd
ABN 76 147 725 040
PO Box 2006
Prahran VIC 3181
Australia

We are a commercial business, not a charity, and not a deductible gift recipient. We collect donations on behalf of registered Australian charities and retain a disclosed service fee, which is shown to you in cents and as a rate before you confirm anything.

Common questions answered elsewhere

• Refund and dispute policy — when we refund a donation, how to ask, and what happens to our fee.
• Terms and conditions — the agreement between you and GiftDrop.
• Privacy notice — what we hold, what stays on your phone, and how to have your account deleted.

Charities

If you are a registered Australian charity and would like to appear in GiftDrop, write to the address above. We will need your ABN, your ACNC registration, your deductible gift recipient status if you have one, and a contact who can sign a fundraising agreement on the organisation’s behalf.